About HomeByLily
I am the one person behind this site, and I help homeowners pick a home warranty plan they understand before they pay for it.
Plain Talk About Home Warranty Plans
I started HomeByLily because most plan documents are hard to read. People sign, a furnace fails in winter, and only then do they learn what the contract says. I would rather you learn it at the start.
So I read a plan with you line by line. I point out which systems and appliances are on it, which are not, and what a service request will cost you each time. If a plan is a poor match for your house, I tell you that as well.
I work alone, which means the person who answers your first message is the same person who answers your last.
How I Work With Homeowners
Read First, Sign Later
I go through the covered items, the limits and the exclusions with you before any payment is made.
Straight Answers
Ask me anything about a plan and I reply in everyday words, with no sales script and no pressure to decide.
Same Person Every Time
Your questions reach me before the plan starts and they keep reaching me long after it does.
From Breakdown to Working Again
Report It
Send a service request online as soon as a covered item stops working.
Get Matched
A local technician is matched to your request and a visit time is set.
Home Visit
The fault is found and checked against the terms written in your plan.
Back On
The covered part is repaired or replaced and you pay only the set fee.
Get your home covered before the next breakdown, not after it.
Get CoveredHomeowners I Set Plans Up For
A home warranty is not meant for one kind of house. These are the situations I come across most often, and each one can be a good reason to look at a plan.
- New OwnersYou just moved in and cannot be sure how old the furnace or the water heater really is.
- Older HomesThe systems and appliances have been running for a long time and a repair feels close.
- Tight BudgetsA large repair bill would be hard to absorb, and a set fee is easier to plan around.
- LandlordsYou rent out a house and want one clear route for every repair request.
- Busy HouseholdsYou would rather send one request than hunt for a repair service on your own.
- Home SellersYou want coverage in place while the house sits on the market.
Ready when you are