Privacy Policy

HomeByLily collects information that you choose to provide and information that is gathered automatically when you use the site.

• Contact details such as your name, email address and phone number
• Account details such as your password, stored in protected form
• Home details you share when asking about a plan
• Messages you send through the contact form
• Technical data such as browser type, device type and pages viewed

The information collected is used to:

• Create and manage your account
• Prepare home warranty quotes and plan options
• Respond to questions and service related requests
• Send text messages and emails you have agreed to receive
• Maintain the security of the site and prevent misuse
• Meet legal obligations

If you give consent, HomeByLily may send service and marketing text messages to the phone number you provide. Message frequency may vary, and message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for assistance.

Mobile phone numbers and text messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.

Information may be shared only in these limited situations:

• With home warranty plan providers, so that a quote or plan you asked for can be prepared
• With service providers that host the site or deliver messages on behalf of HomeByLily, under confidentiality obligations
• When required by law, court order or a lawful government request
• To protect the rights, safety or property of HomeByLily and its users

The site may use cookies and similar tools to keep you signed in, remember preferences and understand how pages are used. You can block or delete cookies in your browser settings, although parts of the site may not work as intended without them.

HomeByLily uses reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

Personal information is kept only for as long as it is needed for the purposes described in this policy, or for as long as the law requires. When it is no longer needed, it is deleted or made anonymous.

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information held about you
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted
• Opt out of marketing emails and text messages

To make a request, use the contact details at the end of this policy. Your identity may need to be verified before a request is completed.

The site is not directed to children, and HomeByLily does not knowingly collect personal information from anyone who is not a legal adult. If such information is found, it will be deleted.

Links on the site may lead to websites that HomeByLily does not operate. This policy does not apply to those websites, so please review their privacy practices separately.

This policy may be updated to reflect changes in practices or in the law. The revised version will be posted on this page with a new date.

Questions about this policy or about your personal information can be sent to HomeByLily using the details below.

• Phone: +1 (234) 252-2961
• Email: lily-420@homebylily.com
• Address: 2321 Energy Drive, 2nd Floor Louisville OH 44641